Exciting opportunity to join our reception team at Conanvet!

We require a new receptionist who will:

• Be a friendly, fun and enthusiastic part of our welcoming team of 10 receptionists!
• Have excellent communication skills and telephone manner with our clients and team
• Show empathy to pets and their owners, with compassion and professionalism at all times
• Be able to adapt and be flexible to suit our busy, changing mixed practice schedule
• Remain calm under pressure in difficult situations within a fast-paced environment
• Be confident using computers and learning new systems (All training provided)
• Be available for 8 hour shifts between 8am-7pm weekdays & 8-1 Saturdays (1:5 rota)
• Possess a full driving license (branches in Conon Bridge, Fortrose and Dingwall)

Duties would include:

• Answering client queries by phone, email and messaging service Petsapp
• Managing appointments on our computerised booking system
• Welcoming and checking-in clients and their pets on arrival
• Scheduling follow up appointments and processing payments on their departure
• Administration tasks including responding to emails, laboratory reports and prescription
  requests, enrolling pets to our Pet Wellness Plans, processing practice orders and more
• Handling emergency calls and communicating in a swift, efficient manner with all the other
  departments (vets, nurses, farm/equine & admin)
• Ensuring the reception area is kept clean and presentable at all times

Benefits:

• 33 days holiday FTE
• BUPA Select Key Healthcare
• BUPA Employee Assistance Programme
• Practice pension
• Uniform
• Very generous pet care discount
• 1/2 day gifted Christmas Eve & Hogmanay (if on scheduled working days)
• Christmas gift and party

Conanvet Ltd complies with the Equality Act 2010. We believe in fair treatment of all our
employees and commit to promoting diversity in our employment practices.

Please apply in writing to Miss Susie Noble at headreceptionist@conanvet.co.uk including
your C.V